Our Reception staff will be pleased to make appointments for you and deal with any requests for Home Visits and Repeat Prescriptions. They will also help you with any administrative queries that you may have.
Our Practice Manager will be able to help you with non-medical aspects of your Health Care. Please make an appointment with the Practice Manager in case of any Suggestions or Complaints that you may have with a view to improving our service to Patients.
Our Practice Nurse provides nursing care including Child Immunisations, Cervical Smear tests, Chronic Heart Disease, Diabetes, Asthma / Chronic Obstructive Pulmonary Disease Checks, Contraception Advice, Blood Pressure monitoring, Dressings etc. Please make an appointment with our Practice Nurse and specify the reason to ensure adequate time is provided for the purpose.
Practice Patient List
If you do receive a letter from NHS South West London or any other NHS organization asking you to confirm your address and whether you are still registered with your GP, it is very important that you reply promptly, otherwise you risk being removed from the Practice List. We request your co-operation in order to maintain your continuity of care.
Home Visit Requests
Patients whose illness prevents them from attending the Practice may be visited at home by the Doctor. Requests for a Home Visit should be made before 10:00 am. Please indicate the degree of urgency to assist the Doctor in planning the visit. However, if such Patients are able to attend the Practice they can be seen much sooner by the Doctor or Nurse.
Out of Hours
In case of an emergency when the Practice is closed, please contact NHS111 to access Out of Hours Service. NHS111 is free to call from both landline and mobile numbers. If for any reason you are unable to access NHS111 by dialing 111.
Video Intercom System for Extended Access Clinics
We are pleased to announce that we have installed a video intercom system at both sites. Patients who have appointments between 18:30 – 19:30 are required to press the video intercom call button. For all other services Patients are required to contact the Practice during normal working hours.
The Practice Team operates a strict policy of Patient Confidentiality. You should therefore feel comfortable in disclosing any information you think is important to help with your health in the knowledge that all information is protected and will not be released to anyone without your prior consent.
NHS Choices Website
NHS Choices have a website at www.nhs.uk which gives details about our Practice. We encourage our Patients to post their comments on this website and we will strive to improve our services based on your feedback.
This practice offers range of Patient Online Services for Regular patients aged 18 and over that include:
- Booking GP appointments
- Requesting repeat prescription
- Viewing your basic medical records i.e. List of medications, allergies and adverse reactions.
To obtain access you need to fill in Patient Online registration form. Please come to Practice and speak to one of our Receptionists who will be able to help you. Please bring your photo ID and proof of address.
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Clapham Junction Medical Practice in the last financial year was £60,084 before tax and National Insurance. This is for 1 full time GP, 1 part time GP and 2 locum GPs who worked in the practice for more than six months.
Suggestions & Complaints
All Suggestions and Complaints should be addressed to the Practice Manager. We welcome suggestions and feedback to help improve our services. Patients who have a complaint which cannot be resolved locally with the Practice Manager, can contact NHS England at the following address:
Our aim is to give you the highest possible standard of Patient service and we will deal swiftly with any problems that may arise. We endeavour to report back to you within two weeks although in some cases more time may be required. Our Practice Manager will give further information, if required.
Change of Name and / or Address / Telephone Numbers
Please inform the Receptionist as soon as possible if you change your name / address or telephone numbers so that your records can be amended and kept up to date.
All Clinics are run by appointment only. If you need to see the GP urgently, you must telephone the Practice at 08.00 a.m. on the day mentioning the reason. As the demand for appointments is high, it is very important that you inform the Receptionist in case you cannot keep your appointment so that we can offer it to another Patient. You are requested to arrive on time for your appointment. Please be aware that if you are more than 10 minutes late for your appointment, it is at the Clinician’s discretion whether you will be seen or not. You may be required to re-book your appointment.
Zero Tolerance Policy
We treat our Patients in a polite and courteous manner and in return we expect that the same courtesy is shown to our Staff and our Clinicians. Whilst we understand that a visit to the GP or Practice Nurse can at times be stressful or worrying, we will not tolerate aggression or abuse to either our Reception Staff or any of the Professional Staff at our Practice. A Patient who is threatening or abusive to any member of the Practice team will be removed from our Practice List.
All Patients are treated fairly on the basis of need and not discriminated against on the basis of age, sex, race, religion, disability or sexual orientation.
8 to 8 GP Hub Appointments
You can now be seen by a GP outside of the practice opening hours at one of the 8 to 8 GP hubs in three localities in wandsworth. The consulting GP will have access to your full medical history and will document the consultation directly in your clinical records. These appointments are available from 8am to 8pm.
You can only be booked into the hub by staff here at the practice who will decide if it is appropriate for you to be given a hub appointment. Please be aware these appointments are limited and are also for other local practices to use. In the event there are no appointments at the hub you will be advised to wait for the next available appointment at the practice.
The hubs are at the following locations in Wandsworth
The Junction Health Centre
Arches 5-8 Grant Road
Clapham Junction SW11 2NU
Tel: 0333 200 1718
Bedford Hill Family Practice
120-124 Bedford Hill
Balham SW12 9HS
Tel: 0208 673 1720
Tudor Lodge Health Centre
8c Victoria Drive
Tel: 0208 780 0125