Practice Information

On-Line Access

This practice offers range of Patient Online Services for Regular patients aged 18 and over that include:

1. Booking GP appointments
2. Requesting repeat prescription
3. Viewing your basic medical records i.e. List of medications, allergies and adverse reactions.

To obtain access you need to fill in Patient Online registration form. Please come to Practice and speak to one of our Receptionists who will be able to help you. Please bring your photo ID and proof of address.

GP Salaries

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Clapham Junction Medical Practice in the last financial year was £60,084 before tax and National Insurance. This is for 1 full time GP, 1 part time GP and 2 locum GPs who worked in the practice for more than six months.

Suggestions & Complaints

All Suggestions and Complaints should be addressed to the Practice Manager. We welcome suggestions and feedback to help improve our services. Patients who have a complaint which cannot be resolved locally with the Practice Manager, can contact NHS England at the following address:

NHS England, PO Box 16738,
Redditch, B97 9PT
Telephone: 0300 311 223
E-mail: england.contactus@nhs.net

Our aim is to give you the highest possible standard of Patient service and we will deal swiftly with any problems that may arise. We endeavour to report back to you within two weeks although in some cases more time may be required. Our Practice Manager will give further information, if required.

Change of Name and / or Address / Telephone Numbers

Please inform the Receptionist as soon as possible if you change your name / address or telephone numbers so that your records can be amended and kept up to date.

Appointments

All Clinics are run by appointment only. If you need to see the GP urgently, you must telephone the Practice at 08.00 a.m. on the day mentioning the reason. As the demand for appointments is high, it is very important that you inform the Receptionist in case you cannot keep your appointment so that we can offer it to another Patient. You are requested to arrive on time for your appointment. Please be aware that if you are more than 10 minutes late for your appointment, it is at the Clinician’s discretion whether you will be seen or not. You may be required to re-book your appointment.

Zero Tolerance Policy

We treat our Patients in a polite and courteous manner and in return we expect that the same courtesy is shown to our Staff and our Clinicians. Whilst we understand that a visit to the GP or Practice Nurse can at times be stressful or worrying, we will not tolerate aggression or abuse to either our Reception Staff or any of the Professional Staff at our Practice. A Patient who is threatening or abusive to any member of the Practice team will be removed from our Practice List.

Equal Opportunities

All Patients are treated fairly on the basis of need and not discriminated against on the basis of age, sex, race, religion, disability or sexual orientation.