The following message relates to current Coronavirus outbreak which has resulted in us having to work differently as a Practice.
Help us to help you get the treatment you need by following guidance.
Please wear a face mask/covering when attending your appointment
When attending your arranged face-to-face appointment
As of Monday, 1st July 2020, a covid screening questionnaire will be sent out you by text message please reply to this, if this is not done then a hard stop at the front door will be done, your temperature will be taken before you are allowed to enter the surgery. If your temperature is high, you will be asked to go home and further advice will be given.
Advice for parents and carers
If your child is unwell and you need advice from the Practice, please contact us by telephone and do not delay seeking advice if you and your child need it. Further important Covid19 Advice for Parents when Child is unwell or Injured Information can be found here.
Advice for all patients
It is important that you are able to continue to access the appropriate medical services during this pandemic. We are asking patients not to attend the surgery unless an appointment has been arranged by a clinician. Please phone the surgery to book a telephone consultation. A clinician will call you back. If needed, you will be offered a face-to-face appointment. In this case, please follow the clinician’s instructions that you will be given.
Do NOT bring anyone with you to your appointment, unless disabled, learning difficulties, under 18 and very frail then one relative/carer may come into the building.
Do NOT arrive more than 5 minutes before your appointment.
If you have been asked to contact us when you arrive, please call Reception when you are outside the surgery, maintaining a social distance from anyone else. If you have travelled by car, please stay in your car, until you have received further instruction from the clinician.
Please respect ALL social distancing advice – both inside and outside the Practice.
More up-to-date information on Staying alert and safe (social distancing) can be found here.
Supporting for shielding, vulnerable and isolated patients
The Wandsworth wellbeing Hub is a free NHS services which aim to help patients and the public to find organisations and services to support their health and wellbeing needs.
Their telephone number is 020 8812 6700.
The Wandsworth Council Community hub to support elderly/vulnerable people without support networks who need to access medical care services and food.
Their telephone number is 0208 871 6555.
Important message about nominating pharmacy
Please ensure you have registered a nominated pharmacy where we can send your prescription electronically. If you do not have a nominated pharmacy, we will nominate one for you. This is to avoid you visiting the practice for prescription collection. If you do not have online access to allow you to order repeat prescriptions, please contact the surgery.
Staff and Personal Protection Equipment (PPE)
We are asking our clinical staff to wear PPE (face masks, face shields, gloves and aprons) at all times when in face to face consultations. This is to protect our staff and patients. If you are bringing any children to an appointment, please prepare them for this as our staff will not look as smiley and welcoming as usual.
Please respect Social Distancing requirements and follow the advice given by our clinicians.
You can wear your own mask.
High-risk and Vulnerable Patient Letters
As you may be aware the government have sent letters out to patients identified as very high-risk if they catch Coronavirus. These letters were produced using hospital data and NOT data from GP Practices. As a result the government announced that GP Practices will be writing to additional patients. There has been a delay in this process. NHS Digital & NHS England are working at identifying these patients and then informing their GP Practices so that a letter can be sent. We understand that this delay may be causing you frustration but it is out of our control.
More information can be found here, including advice being given to patients who receive the letter.
Clinicians will be triaging through the home visit requests as normal and will undertake a visit should it be clinically appropriate and the problem be medically urgent.
We are asking patients NOT to come into the Practice unless you have been asked to attend.
Patients trying to register at our Practice should complete a Registration form and send this to us electronically at email@example.com. We will get in touch with you via email and confirm your registration.
Blood test forms will be available to collect at the surgery.
We are trying to minimise people coming to the practice therefore, all referrals will be emailed to you directly.
Prescriptions can be ordered online via patient access, doctorlink or by emailing firstname.lastname@example.org
We really appreciate your patience and understanding at this challenging time. Please rest assured that we are doing our best to support all patients through this current period.
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on the NHS website here.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus;
- in the last 14 days you’ve been to a country or area with a high risk of coronavirus;
- you’ve been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.